General FAQs
- What coverage limits do you offer?
- What is Neptune's AMBest rating?
- Who are your underwriting insurance providers?
- Is Neptune Flood an insurance carrier?
- What optional coverages are offered for condo buildings?
- Where is Neptune available?
- What are your optional coverages for residential policies?
- I'm selling my home. Can the buyer take over my Neptune Flood policy?
- Where do I send a payment?
- How can I pay for my policy?
- Why did my premium increase at renewal?
- I received a non-renewal notice. Why?
- Can a policy be written in the name of an LLC or Trust?
- Do you allow agent of record changes?
- How do you rate a property?
- Do you cover homes with prior loss history?
- I want to take my coverage to another flood insurance carrier. Can I cancel your policy mid-term?
- What are the reasons I can cancel a primary flood policy?
- Do your policies have a minimum earned premium?
- How long do I have to pay my policy?
- Will you write a contents only policy?
- What does "excess and surplus lines" mean?
- How are detached garages covered?
- What is needed to bind a Neptune policy?
- Do you cover catastrophic ground collapse?
- How do I become an appointed agent with Neptune?
- What is the renewal process?
- Do you cover manufactured or mobile homes?
- Do you write excess flood coverage?
- Do banks have to accept Neptune as a valid alternative to the NFIP?